In 2012, Ashima Anand and her mother Anju Anand ran a chain of four salons across Gurugram, where they had replaced branded salon products with their very own homemade protein hair pack.
“When people would come in for a hair spa, instead of using regular salon products, they opted for their egg-and-curd mixture. That was the unique selling point (USP) of the salons,” says Aakash Anand, Ashima’s brother, who quickly realised that the mother-daughter duo were brewing a magic formula in their home kitchen.
In an effort to cater to growing demand from their salon clients, Ashima and Anju found a manufacturer in Hyderabad for bulk production. The success of other direct-to-consumer (D2C) skincare brands, including Wow Skin Sciences and Mamaearth, on online marketplaces in India, had given Aakash and Ashima the confidence and push to grow their homemade brand.
Without a second thought, Aakash left his corporate job in marketing and joined the family business full time. Finally, in 2018, they launched Bella Vita Organics as an online direct-to-consumer brand. It was time to take their products out of the salons and give it to consumers across the country.
Bella Vita Organics was launched with four products in the face care range, including under-eye cream and eyebrow growth oil. The brand has now gone on to launch products in skincare, haircare, body care and also a line of perfumes.
Currently, the skincare brand sells 62 products in total. The brand claims all their products are non-toxic, paraben free, and made using all natural, Ayurvedic ingredients.
With prices ranging anywhere between Rs 199 and Rs 499, the products are largely in demand for affordability. A major chunk of sales come in from Tier II and Tier III cities like Lucknow, Kanpur, Pune, Thane and parts of West Bengal.
The D2C business took off so well that the family decided to close down three of their salons, retaining only one in Gurgaon. Pre-covid, the salon saw at least 100-150 customers in a day, who would give regular feedback on their products, and even happily agreed to try out new products. “Our online business took off so quickly that it was becoming very difficult to focus on our salons,” says Aakash.
He adds that the family wanted to retain at least one outlet because the physical salon, besides being a very good client base, was also a source of network and feedback, and a trial ground for new products. According to Aakash, product suggestions from customers visiting the salon is always solicited.
“One product we worked on for a product line was a nail and cuticle serum. It was suggested by our in-house manicurist,” says Aakash. He adds, “You don’t need to have a degree in chemistry to understand the ingredients used in our products. We do not use many complex ingredients and because our customers can understand what they are using and it also works, they come back and buy more.
” The brand also makes many cold calls for customer feedback, randomly selecting at least a 1,000 customers whenever a new product is launched, and sends free samples for review.
Growth and revenue
Bella Vita Organics’ revenue in FY2019-20 was close to Rs 6.4 crore. In its second financial year, FY2020-21, the startup claims their revenue grew almost five times to reach Rs 32 crore.
Aakash says a major reason for the growth in sales is affordability, considering a majority of their customers are based in Tier II and Tier III cities. A very strong online community that organically promotes their brand, and selling on ecommerce marketplaces including Amazon and Health Mug, has also worked in their favour.
In 2020, the startup set up their own manufacturing facility, which has helped them reduce manufacturing cost and increase revenue margins. The plant, located in Gurugram, was launched with the startup’s own funds as they are a bootstrapped organisation for now.
“We have always run our business like a business and not like a startup. Being cash flow positive, generating revenue and being profitable were always our strategy,” says Aakash. The brand is also in talks to raise investor-led funding “very soon”. Aakash says the money will be used to grow the team and hire professionals in marketing and brand building. The startup also aims to increase its workforce to at least 200 employees by 2022, from the current 100, in multiple departments.